If the instructions below don’t help, please
contact us or
click here to submit an online warranty request, so we may support you obtain a replacement device. All Sonicare toothbrushes and flossers come backed with a 2-year warranty.
If your toothbrush is vibrating less powerfully than before, the troubleshooting tips below may help you find a solution.
We recommend you follow the steps in the order listed below. In between steps, check to see if the issue is resolved before moving to the next.