Get exactly the support you need
Looking for specific solutions for your product?

Why is there a gap between my brush head and handle?

Updated on 13 July 2022
A small gap between the brush head and toothbrush handle is normal and necessary. The brush head must be able to move to create the right amount of vibrations. 
Sonicare Brush Head Gap

The information on this page applies to the following models: HX6062/67 , HX6062/96 , HX6800/44 , HX6859/68 , HX3415/07 , HX9042/96 , HX9062/96 , HX6611/27 , HX9062/67 , HX3215/01 , HX9312/04 , HX3215/08 , HX8911/02 , HX9042/07 , HX6711/09 , HX9112/12 , HX6922/03 , HX6231/01 , HX9362/67 , HX6311/07 , HX6042/33 , HX9352/04 , HX9112/02 , HX9172/10 , HX6902/09 , HX6052/07 , HX9332/04 , HX6012/07 . Click here to show more product numbers Click here to show less product numbers

Register your product

Register your product

Keep track of your product warranty coverage

Qualify for cash-back, gifts and special offers

Get easy access to product support

You are about to visit a Philips global content page

You are about to visit the Philips USA website.

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.