First, make sure that your device is compatible. Next, make sure that the transducer is securely connected to your device and that your device is connected to a wireless or cellular network throughout the registration process. Registration can fail if your device loses connectivity. If this occurs, disconnect the transducer, re-establish connectivity, and then connect the transducer. No. Once you have registered Lumify, it does not require wireless or cellular network connectivity to operate. The Lumify app must connect to the Lumify portal at least once every 30 days to verify your subscription status and to ensure that you have the latest software updates. Philips recommends that you have connectivity to a wireless or ceullar network on a regular basis to maximize the benefits the Lumify service offers. You must enable DICOM logging before Lumify will collect data. For more information, see your Lumify User Manual. Visit https://www.usa.philips.com/healthcare/resources/support-documentation/dicom-ultrasound and click Lumify. You can find the six-digit alphanumeric serial ID on the side of your transducer. Alternatively, connect the transducer to your device and start Lumify. Touch About from the side menu, and view the six-digit alphanumeric serial ID. Yes. For more information, see your Lumify User Manual. A red X indicates that Lumify is unable to connect to the export destination. A green check mark indicates a successful connection to the export destination. Please see the Lumify user documentation or search these FAQs to see if your question is addressed. If you need further technical assistance, contact technical support: Try these troubleshooting tips: S4-1 requires Lumify app version 1.6. To check your app version, If you have app version 1.2 or earlier, go to the Google Playstore to get your upgrade to 1.6. If you have app version 1.6, please call our Philips Lumify Support representatives. 11. I'm having trouble playing Lumify loops in my media player. If Lumify loops do not play back correctly in QuickTime, try an alternative media player, such as the free VLC media player. 12. Who do we call for any questions about Reacts Tele-Ultrasound support? Please see the Lumify user documentation or search these FAQs to see if your question is addressed. If you need further technical assistance Call Philips Customer service and they will help with initial troubleshooting and escalate as needed. 13. I could not redeem/share my access code. What do I do? Try these troubleshooting tips: • Make sure that the transducer’s USB connector is properly connected to your device. • Confirm that your device is connected to the internet and retry. • If you need additional help, contact Philips Technical support.1. The Lumify registration process failed, what should I do?
2. Do I need to be connected to a wireless network to scan with Lumify?
3. Why is there no information in the DICOM logs?
4. Where can I find the Lumify DICOM conformance statement?
5. How do I find my transducer's serial ID?
6. Can I delete a Modality Worklist server from Lumify?
7. What does a red X or green check mark by my export destination indicate?
8. How do I get technical support?
9. What can I do if my device no longer recognizes the Lumify transducers?
10. Why do I see a message "Unsupported transducer" when I plug in my S4-1 transducer?
go to Lumify - Settings -> About menu.